What happened
The AI-linked roles are concentrated in customer service and network management. Over the same period BT raised prices: from 31 March 2026 its inflation-linked formula added 7.5% (December CPI of 3.6% plus a 3.9% markup), about £4 a month or £48 a year for out-of-contract broadband customers, with vulnerable customers and social tariffs excluded.
Attribution and company response
Revenue held, staff cut. The published revenue comparison held or grew — £19.65bn in FY2026, down 3.0%. This clears the tracker’s revenue screen; it does not prove AI substitution, completed departures or the absence of financial pressure.
What the figures show
WHO BENEFITS?
Shareholder distributions were announced; the record does not yet establish who gained from the workforce change.
- Business performance
- £19.65bn in FY2026, down 3.0%
- Worker pay
- Comparable employee pay not yet verified
- Workforce impact
- 10,000 of 55,000MAY 2023 · Scope of the reported event, not net job losses.
- Announced distributions
- 8.32p per share full-year dividendYear ended March 2026 · Announced, not confirmed cash paid.
Two-year history · not yet verified
Quarterly trading updates and half-year/full-year financial reports use different levels of detail. A comparable two-year series has not yet been reconciled.
Sources & limits
Revenue is not profit. These figures may cover different periods and do not isolate the effects of AI. Median pay includes more than salary and can change with workforce composition; it does not track raises for the same employees.
How many of those cuts have happened, that AI accounts for the rest of the 55,000, or that the price rise and the job cuts are causally linked — the rise follows a published inflation formula.
Allocation evidence: Dividend declared for the year; not the total cash paid during that year. Reported capital expenditure was £5.127bn. The workforce plan extends to 2030. Checked 22 September 2026. Allocation source ↗