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COMPANY REPORT · CUSTOMER SUPPORTBoth tests met

Salesforce

Support workforce reduced from about 9,000 to about 5,000 as AI agents took customer conversations.

What happened

Marc Benioff said workforce productivity had not dipped.

Attribution and company response

Revenue held, staff cut. The published revenue comparison held or grew — $41.5bn in FY2026, up 9.6%. This clears the tracker’s revenue screen; it does not prove AI substitution, completed departures or the absence of financial pressure.

What the figures show

WHO BENEFITS?

Shareholders received $14.3bn while reported median employee pay fell 6.8%.

Business performance
$41.5bn in FY2026, up 9.6%
Worker pay
$166,753 median · FY2026-6.8% year on year
Workforce impact
~4,000 rolesSEP 2025 · Scope of the reported event, not net job losses.
Where the money went
$14.3bn returned: $12.7bn buybacks + $1.6bn dividendsFY2026 · Reported payout; no causal link to AI established.
Two-year history · 8 quarters

Aug 2024–Jul 2026 · USD millions · 6 of 6 measures cover every quarter. Checked 2026-09-22.

Each chart uses its own scale. Financial gains do not establish gains for workers or an effect caused by AI.

Individual fiscal quarters · USD millions. — = not verified, not zero.
Quarter endedRevenueNet profit / lossOperating cashCash investment (PP&E)Buybacks paidDividends paid
9,4441,5271,9832041,285382
9,993*1,708*3,970*154*76*383*
9,8291,5416,4761792,633402
10,2361,8877401352,225399
10,2592,0862,3161393,801395
11,201*1,943*5,464*141*3,937*391*
11,1332,1076,70114527,248365
11,3453,5261,26917184364

Consolidated company figures. Acquisitions, disposals, taxes and changes in reporting scope can affect comparisons. This series does not isolate AI effects.

* Calculated by subtracting reported periods: usually cumulative total minus the previous cumulative total, or full year minus nine months for Q4. Monday.com Q1 is half year minus Q2. Click a value for its source; click * for the subtracted period. Some calculations use different filings and may be affected by restatements. Fiscal dates differ between companies; compare the same season a year earlier.

Worker pay remains annual in the compensation table. Missing quarterly pay or headcount is not interpolated. This is financial-history coverage, not a complete assessment of who benefits.

Sources & limits

Revenue is not profit. These figures may cover different periods and do not isolate the effects of AI. Median pay includes more than salary and can change with workforce composition; it does not track raises for the same employees.

That this was one layoff round. The decline largely reflects attrition, roles not backfilled, and redeployment rather than 4,000 discrete layoff notices — a distinction the headline number hides. Nor is it established that service quality held.

Two limits. The FY2024 median is reported in some secondary sources as salary rather than total compensation; the ratio it produces is consistent with total compensation, but treat that first year as indicative. And the FY2026 C-suite average covers three full-year named officers — Benioff $49.4m, Robin Washington $28.5m, Parker Harris $14.6m. Amy Weaver is excluded at $1.2m because she departed mid-year and would drag the mean down.

Allocation evidence: Company-reported capital-return totals; these are not proof that workforce reductions funded the payouts. Checked 22 September 2026. Allocation source ↗

Executive pay & historical figures

Annual stock awards can make CEO pay and its ratio swing sharply. No fairness rating is assigned to this ratio.

Annual total compensation in USD; missing figures shown as —
YearMedian employeeCEONamed executives, avg.CEO / median
FY2024$164,985$39.6m—240:1
FY2025$178,949$55.1m—308:1
FY2026$166,753$49.4m$30.8m296:1

* Estimated from median compensation × reported ratio.

Two limits. The FY2024 median is reported in some secondary sources as salary rather than total compensation; the ratio it produces is consistent with total compensation, but treat that first year as indicative. And the FY2026 C-suite average covers three full-year named officers — Benioff $49.4m, Robin Washington $28.5m, Parker Harris $14.6m. Amy Weaver is excluded at $1.2m because she departed mid-year and would drag the mean down.

Workforce and outcome context

The annual report records 83,334 employees at 31 January 2026. This group total is separate from the customer-support team’s size.

Checked 20 September 2026 · Source

Sources and dates

  1. CEO statement · TechRepublic · SEP 2025.
  2. Workforce context checked 20 September 2026. Source ↗
  3. Financial record: Source ↗